Operational Technology Transformation Solution with ServiceNow

Larsen and Toubro is a multinational engineering and construction company based in India. For the industrial business, Infotech has introduced a Management of Operational Technology solution based on ServiceNow. The solution is designed to meet the industry’s unmet demand for digital processes in Service Management for Operational Transformation (OT). You can pursue a ServiceNow Training course from the certified specialists that would guide you through ServiceNow’s concepts and assist you in clearing the ServiceNow Certified Implementation Specialist (CIS) test.

On the Now Platform, the solution blends LTIs technological and domain expertise with ServiceNow’s ability to enable digital workflows to deliver a safe and scalable solution for industrial operations. This would make it easier for manufacturers to use OT Management and ITSM techniques.

By ensuring the core pillars of OT cybersecurity, the solution protects key infrastructure as well from any external attacks and threats. Manufacturers may get business benefits from this solution, such as guaranteed system uptime and faster issue response, by using a single service manufacturing data model activities. The following are some of the solution’s key features:

  • Visibility of OT: Providing a digital representation of the entire OT assets, including their health, configuration, and location.
  • Management of OT Services: Responding time for OT service inquiries has improved.
  • Governance and OT Security: Risk reduction and compliance enhancement.

LTI’s COO, Nachiket Deshpande, stated, “We at LTI think that the confluence of the digital and physical worlds offers exponential prospects. The new economy’s demands, which mostly function inside the virtual mode supported by the cloud, have expedited this transformation. We’re certain that this ground-breaking solution, created in collaboration with ServiceNow, would revolutionize manufacturers’ operational management all around the world.”

Binoy Gosalia, ServiceNow’s Industry Partnerships Head at a Global Level, stated, “LTI’s experience in Management of Business Operations and Factory Floor, along with ServiceNow’s ongoing innovation throughout the ServiceNow Platform, ensures that Management of OT meets all the manufacturers’ current demands. Across the whole industrial value chain, our joint efforts will increase security, response times, and overall visibility.”

LTI is a ServiceNow Elite Partner with experience implementing ITBM, ITOM, ITSM, IRM, CSM, SecOps, HRM, and platform administration services for Fortune 500 enterprises. LTI was designated an Ecosystem of ServiceNow Partners’ Leader across entire services in the 2021 Information Services Group Provider Lens™  report to the United States by ISG.

Larsen & Toubro Infotech Ltd was trading at Rs3723.10 per piece at 12:38 p.m. on the BSE, up Rs59.10 or 1.61 percent from its previous close of Rs3,664 apiece.

Using The Now Platform to change Your Operational Productivity

For organizational process projects, digital transformation has emerged as the primary driver and business aim. This tendency is being accelerated by more empowered customers and threats from disruptive rivals. As per the survey of Q1 2018, Digital Process Automation by Forrester, The primary motivator for process optimization projects, according to 32% of business and technology decision-makers, is expediting digital business transformation.

Forrester Consulting performed a Total Economic Impact™ (TEI) research to look at the possible economic advantages that implementing ServiceNow to stimulate digital business transformation may bring to companies.

Organizations that used ServiceNow for digital transformation were able to accomplish the following:

  • Half of the time, new corporate apps were released.
  • 2.5x quicker application updates were achieved.
  • 15% of IT service workers were repurposed to higher-value tasks.
  • Scores of developer satisfaction have doubled, assisting in the retention of excellent talent.
  • Using citizen developers, we were able to create business solutions faster and more cost-effectively.

Transformation of the Business with ServiceNow

Several multinational enterprises have used the market-leading ServiceNow platform to achieve cost efficiency, simplicity, more visibility, improved control, and improved performance. They may get better control over their operations using ServiceNow’s comprehensive service integration and administration.

Throughout the organization, ServiceNow makes work more efficient, quicker, and better. The ServiceNow apps make it simple to automate and optimize business processes and duties including IT administration, security operations, customer service, and HR. This aids in the creation of better experiences for workers, partners, and consumers, and also the transformation of the enterprise.

ServiceNow’s shared platform, combined with its configuration and flexible workflows, aids enterprises in achieving their strategic IT goals. CIOs may gain total insight into infrastructure and resource utilization by using ServiceNow solutions, which assists them to maintain control over IT teams and better manage resources and budgets. They also have access to detailed information about various portfolios and projects. This, along with financial insights into delivery costs, allows them to better align IT strategy to meet business goals and objectives.


Thousands of multi-national organizations choose ServiceNow as the platform of choice for their digital transformation projects all around the world. It assists them by aligning technological goals with business objectives.

Author Bio:  I am Bhoga Mounika, Working as a content writer in HKR Trainings. I Have good experience in handling technical content writing and aspires to learn new things to grow professionally. I am expert in delivering content on the market demanding technologies like AlterYX Training, PTC Windchill Course, Arcsight Training, and Looker Training, etc.